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ITIL Overview Workshop
November 30, 2017 @ 9:00 am - 4:30 pm EST
Presented by Knowledge Toolworks, this workshop is intended to provide the campus IT community with an overview of ITIL so that participants can determine how and which parts of ITIL may be of benefit to their IT organization. The workshop describes the ITIL Lifecycle phases and how they can help align IT with “the business”, control cost, improve IT service quality, balance resource allocations, and make IT a more enjoyable and stable working environment. Room for approximately 30 participants.
If you plan to attend, please sign up at
(Note: We realize colleagues at remote campuses/locations are also interested in this topic but were not able to book a location suitable for remote presentation. We intend to offer the course again in early 2018 and continue to seek a suitable location for remote participation.)